I've had some bad customer service experience, and I'm pretty sure when I worked in retail during university I had my off days too.
Young Living's customer service has been phenomenal for me though and let me tell you why.
1) They have American AND Canadian help lines.
Most places will punt you off to one generic line and the call goes to who knows where in the world. Young Living's call system is awesome because with 2 lines, wait times are shorter and they person on the other side of the line knows how to work with your countries products and shipment procedures. And if the Canadian line is busy, you are transferred to the US line, which, depending on your problem, will still help!
I've had a few wonky orders; receiving doubles, receiving the wrong order, wait times being too high. But through everything, customer service was able to help. When I received a wrong order they let me keep the duplicate promos. When I got the wrong order, they fixed it and shipped me out a new one free of charge. When one of my orders got stuck down at customs for over 3 weeks, they sent me a complimentary 15 ml of peppermint even though there was nothing they could do about border crossing.
3) Friendly and professional staff.
I can count the number of times I've had bad customer service from Young Living on one hand. And I've called or went onto live help well over 2 dozen times. The person on the other end is always professional and friendly, trying their best to help out and if they didn't know the answer they would ask for someone's help. I'd rather be stuck on hold for someone asking for help, than fixing my order and getting it wrong and starting the process all over again. I've even had a few staff call purolator or fed ex for me when my order was late or had tracking issues. It saves me the call and they have the opportunity to tell higher ups about these problems and help us customers have the best courier service for our amazing oils. And every time I call, I feel like they value my questions and concerns and we're actually getting somewhere.
4) There are multiple means of getting help.
Contacting your up-line, contacting leadership in your up-line, live chat through virtual office, calling customer service, emailing (https://www.youngliving.com/en_CA/company/contactus) , fax (if you use it), or even heading to the will call office if you live in Calgary and area. It's nice to know that I don't have to call if I don't want to and have other options. The phone and I... not on great terms.
5) It broke being shipped to you? No problem!
Young Living's customer service is so great that if a product comes damaged to you, they will replace it FREE OF CHARGE. How many other companies do that?!
If you have any customer service stories I'd love to hear them!